Cuba’s Mail Service between Inefficiency and Technology

By Fernando Ravsberg

Packages and other mail at a warehouse of Correos de Cuba.

HAVANA TIMES — An application for mobile devices that allows tracking a postal shipment, telegram or national and international money wires is now available to any customer of the Cuban postal company Empresa de Correos de Cuba.

Interestingly, now Cubans will know where the packages they send are during the months it takes for them to reach their destination. It would really be much more useful to design an application for employees of Correos de Cuba that would allow a faster delivery process.

The population’s complaints about the postal service are constant because of delays and theft. They are frequent from the tens of thousands of government aid workers abroad – doctors, nurses, teachers, trainers – who sacrifice to improve the nation’s income.

When they want to send help or a gift to the relatives they left behind in Cuba, the shipments are delayed, sometimes a portion is stolen and forces them to use smaller packages that generate more problems for the user and more delay for the revision by Correos.

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