Cuba: The Priority Is to Invest More in the Tourism Industry

The terrace of the Inglaterra Hotel, in Havana, completely empty. / 14ymedio

By 14ymedio

HAVANA TIMES – María, who had taken a break on her way to work, was the only customer this week seated on the terrace of the Inglaterra Hotel. “Look, there are the musicians, playing for no one, like every time I pass by,” she jokes while stirring her cappuccino, for which she paid 300 pesos to the waiter.

A scene unthinkable just years ago—when tourism was still one of the few thriving sectors on the Island—has now become commonplace in the new Cuba. Authorities no longer pretend to call it the engine of the economy and now admit that the current moment is the worst “since the collapse of the Twin Towers in 2001, not counting the pandemic period,” as the Minister of Tourism, Juan Carlos García Granda, stated last month before Parliament.

Two weeks later, Cubadebate published its own analysis of last year’s catastrophic tourism figures and sketched out a strategy to correct course, which, they believe, is to invest more. “Modernizing tourism infrastructure appears to be another unavoidable priority. Implementing targeted rehabilitation programs at key facilities—starting with the hubs in Varadero and the Keys—could significantly improve competitiveness without requiring massive investment,” the outlet noted.

These infrastructure improvements may include those the tourism minister announced for airports, but several paragraphs of the text also indicate planned hotel investments. “While Cuba struggles to maintain its hotel infrastructure, other countries in the region have invested massively in modernizing their offerings,” Cubadebate points out.

The data, however, shows that the Havana regime has done nothing but endlessly and inconsistently expand hotel capacity—regardless of the declining number of international visitors. Just this Friday, Cuban economist Pedro Monreal posted an article summarizing some alarming indicators—such as the case in Ciego de Ávila, where the number of accommodations quadrupled in just two years (2020–2022). In Holguín and Havana, hotel capacity also rose dramatically in 2024—by 26.3% and 28.4%, respectively.

“The scale of tourist arrivals did not warrant an expansion of lodging capacity during and after the pandemic. Increasing lodging capacity under conditions of sustained low occupancy ruins the operational efficiency of tourism,” the expert argues. His post analyzes other, more familiar data—like the fact that one-third of the country’s total investment has gone to the tourism sector, even though occupancy rates haven’t exceeded 30% in the past five years.

Monreal argues that the regime’s obsession lies not with hotels themselves, but in using them as investment vehicles within a real estate business model that benefits investment entities—in this case, the military conglomerate Gaesa, which leases its assets to international hotel management companies. This model, he claims, is “steadily subsidized by ‘extra’ investment funds (via the state budget) and by tax and customs advantages (derived from International Economic Associations).” There is little cause for optimism, he adds, since the system is “shielded by political favoritism and corporate opacity.”

The Cubadebate article, which naturally doesn’t mention this angle, states that the lack of tourists has been disastrous both for foreign currency income (down some $2.3 billion directly, and up to $8 billion if indirect effects are included) and for all related sectors. Contradicting ministers who told Parliament that travelers are staying away because of food shortages, Cubadebate offers something surprising:

“The farm sector, which allocates a significant portion of its production to supplying the tourism industry, now faces surpluses that have no alternative domestic market,” it claims—clearly at odds with both agricultural production figures and those of the manufacturing sector, not to mention the wishes of Cubans who would love to see those unexpected surpluses on market shelves. As if the state had even more to spare, the outlet also notes that “the transport sector, with a fleet of taxis and buses tied to tourism, is seeing its sustainability compromised.”

The article offers some unusual explanations for the collapse of tourism on the Island, which through June—at 1,680,304 visitors, 319,654 fewer than in 2024—had fallen by more than 20% compared to the previous year, which itself had not been a good one. Among the reasons cited (aside from the “US blockade”) are an allegedly adverse international context, worsened by inflation, a supposed recession in Europe (which does not exist), and rising airfare costs, all said to be hurting tourism globally.

Paradoxically, the World Tourism Organization has reported steady annual growth since the end of the pandemic, and forecasts for this year include growth of between 3% and 5%. Leading tourism nations, such as Spain, released positive figures on August 1 for the first quarter—for example, the Canary Islands exceeded 80% hotel occupancy—and expect August to see occupancy above 90% in areas like Andalusia, the Balearic Islands, and Catalonia.

Even Meliá, the Mallorca-based hotel group with major operations in Cuba, can debunk the supposed adverse international context. Its first-half financial results show that Cuba is precisely the weak point in its finances. The company earned 991.1 million euros, 3.2% more than in the same period last year, reduced its debt by over 28 million euros, and increased its net profit by 72.4%—all thanks to growth in every market except Germany and Cuba.

Cuba’s numbers at Melia run hotels are dire and, by far, the worst of all the major destinations: occupancy below 40% despite slashing prices—averaging 80 euros per night, 10% less than the previous year—and revenue per room at just 31.7 euros. Nevertheless, this July, Melia reopened the Hotel Bristol, previously operated by Kempinski.

Faced with this situation and the loss of many visitors from both its main market (Canada) and its biggest growth hope (Russia—whose decline is blamed on sanctions over the invasion of Ukraine, despite the sanctions having been in place for three years), the regime sees it as a positive sign that travelers from the US, thanks to the Cuban diaspora, have held relatively steady. It also notes that Mexico, Argentina, and Colombia remain strong, interpreting this as a sign of “successful promotional campaigns targeting South American audiences.”

First published in Spanish by 14ymedio and translated and posted in English by Havana Times.

Read more from Cuba here on Havana Times.

7 thoughts on “Cuba: The Priority Is to Invest More in the Tourism Industry

  • John Fox

    It is a viscous circle: the quality declines, prices are reduced, the type of tourist declines into the “drunk all day” category, many tourists stay away. Repeat.

  • Michael Wiggin

    While I understand the desire to increase tourism, visitors would be happier to see more attention to housing reconstruction and support for the people.

    For many of us, the contrast between the hotels luxury and the poverty and collapsing housing of the people is truly offensive and embarrassing.

    If the government pays more attention to the people, then tourists will be more likely to return.

    For many of us (visitors), we come for the people and the culture – not for luxury accommodation.

    Cuba’s strength is its people. Look after them.

  • Get bent cuba

    The regime needs to die. It’s as simple as that. I’ve been robbed by them (govt) on trumped up charges. I’ve had my Cuban wife for 7 years stripped of her small business. They block from entering any Canadian who says anything bad about the regime on social media. I can’t wait for them to not pay the police and military before things finally collapse. The Cuban people need their freedom.

  • This is the perspective of someone who is married to a Cuban and spent 10 days per month for about two years in Varadero. 2018 to 2020.

    Before I start, pre covid in Cuba was great. Yes, it’s Cuba, but I was never robbed, scammed and the people were nice.

    Post covid to even now, five years later.

    1. My luggage, lock or not, we’re broken into and I was robbed. Multiple times. Me and everyone I know has been robbed.

    2. They stopped fumigation the air. Last time I went (July 2024), I was eaten alive and came home with dengue.

    3. The service because rude. Everywhere. Like they were hostile against anyone not cuban. That one got to me because the attitude changed from night to day.

    4. The scams. Places started refusing pesos. The national coin. Because they could get more from you with Canadian and American. That’s illegal. For example the beatles bar in varadero. Some days they charge you in pesos or 4 usd. Some days it was 6 usd. Some days it was 5 usd and no pesos allowed. If you tried to pay in pesos, good luck getting a waiter. Taxis charging 20 usd for what is a 5 to 10 minute walk. God forbid it rains. It costs half the price in a first world country. Then they get rude with you.

    5. Police don’t care. A random guy grabbed me right in the privates while I was walking down and I went to the police on the street. The police went to the guy and they laughed about it. I felt like trash.

    I go to Cuba because essentially, my husband’s family is there so I’m kind of obligated to, but most of the time, I will ask him to go alone. Now why, would anyone continue to go to Cuba when tourists are treated like that?

    For the same price and less scams, there are other places we can go. I personally prefer coming home with all my things and not just the underwear I used during the trip.

  • Matthew Shamus

    We were regular visitors (16 times), and loved Cuba and its people so much that we married there. That is, until our last trip in 2023. The outages and suffering of Cuba’s citizens was just too much. We will not support a government that is so ineptly run and allows its people to starve. Only a regime change and a massive infrastructure investment could help … but Cuba cannot do it independently. It needs capitalism. It needs to partner with a resource rich country like Canada. But I’m guessing that will never happen.

  • Michael Ross

    We travel to Boca De Camarioca every year to visit our friends. I’m speaking with them as I right this and their Airbnb has had no tourists in six months.

    For the Cubans, life is miserable with the power outages and lack of resources to cope with the intense heat.

    Sure, the power has gone out often when we’re there but there’s no shortages of food, drink and love.

  • Moses Patterson

    Cuban tourism officials should visit Cancún, México and Punta Cana, Dominican Republic. Both nearby tourist destinations are experiencing record tourist arrivals. The all-inclusive resorts are fully-stocked. Morning buffets include all you can drink fresh milk and juices. Something as simple as bacon, eggs and toast are always available. It’s the details that undermine the tourist experience in Cuba. When I visit Cuba, I stay away from the tourist hotels but I talk to other foreign tourists and they all say the same things. I think that Cubans have sacrificed for so long that they don’t fully appreciate how bad these shortages are perceived by foreigners. No fresh-squeezed orange juice? To Cubans, it’s no big deal, right? Wrong!

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