HAVANA TIMES — A friend tells me that there is a new breed of dog in Cuba and she isn’t exactly referring to the kind of dogs we’ve known all our lives. No, in Cuba there is a breed of dog that sits behind reception desks in different places that offer public assistance. And these bark even louder than real dogs.
But, talking seriously, what is going on with staff who work with the public at different institutions? And why do you always go somewhere and receive barking orders instead of a greeting or response? It doesn’t matter where you go, or your pedigree, the person who is responsible for attending to everyone who comes is just never in a good mood to direct you, inform you, explain, etc.
Some have tried to explain this phenomenon with logic: that wages aren’t enough, that this person probably goes to work on an overcrowded bus, because we all know what public transport is like at that time in the morning, that this person also needed to attend to personal matters and they couldn’t get it sorted, something that happens very regularly…
The truth is that here in our country, what could be a normal everyday activity usually becomes complicated or it complicates our day many a time and so, we go into a bad mood and we put everyone we come into contact with during the day in a bad mood too. I think that talking about us being fellow countrymen, about solidarity, helping others is something that has been done to death, however, we all know deep down in our hearts that this is the way it should be.
Like I’ve said a few times before, our problem has a common origin: our way of life, our habit of always justifying everything and blaming those higher up, who do have their fair part of the blame, but we have also become warped, precisely because we justify our actions, attitudes, etc.
In conclusion, working and treating someone well or poorly is every individual’s personal choice because just like there are many bad-tempered people, there are also always these people who have some kind words for others. I believe this is the example worth following.