Luis Rondón Paz
HAVANA TIMES – Cuba’s new mobile phone email service continues to be highly deficient owing to “jamming of the lines”, and no announcement as when this will be fixed has been made.
I have sporadically contacted CUBACEL’s customer services line to let them know the problems I’m having. I have informed them of the difficulties I’ve encountered whenever I try to send an email using my cell’s Nauta account, and that there are times during the day when text (SMS) messages cannot be sent, take long to be delivered and sometimes never reach the addressee (even though the nine cents are still deducted from my balance).
Repeatedly, they have replied that “the servers are jammed and changes to the technical infrastructure have been made recently. Please be patient, we’re working on it.”
Cuba’s telecommunications company (ETECSA-CUBACEL) broadened its range of services for the population some time ago. Some of the more noteworthy changes were the possibility of accessing the Internet and sending emails from computers at newly-opened centers of this State monopoly, and an email service (Nauta) for mobile phones. The latter was quite novel for Cubans and promised to make communication quicker and more affordable, provided customers limited themselves to sending messages and photos no larger than one Megabyte.
That was the idea, but reality proved entirely different. The quality of the email service offered by Nauta in recent weeks is one case in point. According to ETECSA officials, problems affecting the quality of the service have been reported since September 3. I know, however, that the problems began well before, having long experienced difficulties sending and receiving emails using my mobile phone.
This past 8th of September, I again phoned Customer Services in the hopes of getting some good news. Unfortunately, when I got through, the operator informed me that, currently, the company does not know whether there will be any immediate solution to the poor quality of mobile phone services – services, incidentally, that are charged in hard currency.